Monday, September 13, 2010

Safety Tip: Know where your product is!

Over the past two years I have had items up on etsy, olx, ecrater, craigslist, ebay, artfire, estia, marketplace, and my own web site(i am sure I am missing a few) trying to find the right place to sell my wares.

After working out the kinks here and there - I have settled on my own site and ArtFire. They seem to work best for me. Moving forward I put all of my efforts into these two sites, marketing and social networking.

To my surprise I got an email saying I had a payment. What could it be. I clicked the link and had made a sale from ecrater! I had completely forgot about that site and all the product I had left up there! I immediately pulled all of it down and checked the item that sold. (I was hoping it would be something that I just happened to have left over - no such luck)

Welp, I'm an idiot!

I emailed the buyer and let them know, I am an idiot, and offered them a similar design and a pair of earrings for the same price. If they didn't like it, obviously I would have refunded the money. I didn't want to quit that quickly. I wanted the customer to have something - obviously they wanted it, they bought it right, and I felt if I would have immediately refunded the money, I would have lost a customer forever.

I was thrilled to hear back from the customer saying they would take the substitution and thanked me for my consideration. Even if they would have turned down the substitution, I would have sent the earrings as a 'Sorry I am an idiot' offering.

So tomorrow I will be shipping off a new bracelet with a complimentary pair of earrings and hopefully keep a happy customer!

So don't do like me!

1 comment:

  1. Glad it worked out for you Tish. I'm starting to get a bit muddled as well. taking things from Artfire to pad out my stock for market day and then forgetting to de-list in AF. I'm so disorganised!